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How to Buy

Purchase of Products

All our products are made to order, unless otherwise stated, and Embroidery Scene endeavours to complete your order ready for dispatch within 5 days of receiving your order. During busy periods, or if a large order is placed, then it may take a little longer for your order to be completed. If there is likely to be a delay in completing your order, you will be informed at the time that the order is placed.

However, no money will be debited from your account until the order has been completed and is ready for dispatch. Your order will be dispatched as soon as possible after a cleared payment has been received.

Terms and Conditions

Delivery

Embroidery Scene uses Royal Mail 1st Class Recorded Delivery for the delivery of all our products, with the exception of Embroidered Bookmarks, which are sent by normal 1st Class post.

Delivery prices are determined by the weight of each individual product and packaging costs. However, if your order contains more than one item, then the postage may actually work out lower than is quoted at the time of the order. The postage charge will be calculated accurately prior to dispatch and will be adjusted at the time your account is debited.

Outlying and remote areas of the UK will incur extra delivery charges. Please contact us for full details.

Returns Policy

We hope that you will be delighted with your purchases. However, if you are not completely happy with any purchase, please contact us within 7 days of receipt and we will refund the cost, provided it is returned to EmbroideryScene in its original condition and in its original packaging.

Please ensure packaging is secure and that Proof of Postage is obtained. It may not be possible to refund or replace an item damaged, or lost during return transit.

If the item is faulty, or I have made an error in your order, then I will provide a full refund, including the return postage costs. However, if the item is being returned for any other reason, then I will refund the cost of the item, and the original postage, but not the return postage cost.

All returned products must be returned to:

Embroidery Scene,
Jacqui Perkins,
15 Adlington Drive,
Sandbach.
Cheshire.
CW11 1DX
United Kingdom.

Statutory Rights

Your UK statutory rights are not affected by our returns policy. You may cancel your order in accordance with your rights under the Distance Selling Regulations.